Refund Policy

Last updated: 2 August 2026

All subscription fees paid to Conteak are strictly non-refundable. This applies to all plans, all durations, and all payment methods, without exception, including in cases of non-use, partial-period cancellation, accidental purchase, or dissatisfaction with the Service.

1. No Refunds — General Policy

Conteak offers a free trial period (see Section 4 of our Terms of Service) specifically so you can evaluate the Service in full before paying. Because you have the opportunity to try Conteak at no cost before subscribing, all subsequent payments are treated as final.

Once a subscription payment is successfully processed, DNV ARC does not provide refunds, credits, or partial refunds for:

Unused time remaining on a cancelled subscription
Accidental or duplicate purchases
Failure to cancel before an automatic renewal
Dissatisfaction with features, performance, or design of the Service
Change of mind after purchase
Downtime or service interruptions covered under the Force Majeure provisions of our Terms of Service

2. Exceptional Review Cases

While our default policy is strictly non-refundable, DNV ARC may, at its sole and absolute discretion, review requests limited to the following narrow circumstances:

Duplicate charge: you were charged more than once for the same billing period due to a verified payment-gateway or system error
Unauthorised charge: a payment was made without your authorisation, verified through Razorpay's dispute process

Submitting a request does not guarantee approval. DNV ARC's decision on any exceptional review is final and not open to further negotiation or appeal.

3. How to Submit an Exceptional Review Request

Requests under Section 2 must be submitted in writing to refunds@conteak.com within 7 days of the disputed charge, and must include your account email, transaction/order ID, and a clear description of the issue.

Our legal team reviews eligible requests within 15–20 working days of receipt. You will be notified of the outcome by email. No further correspondence will be entered into once a decision has been communicated.

4. Cancellation Is Not a Refund Request

Cancelling your subscription stops future automatic renewals. It does not entitle you to a refund for the current or any prior billing period. Per Section 5.4 of our Terms of Service, you retain access to the Service until the end of the period you have already paid for.

5. Chargebacks

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting DNV ARC directly is a violation of our Terms of Service and may result in immediate suspension of your account. DNV ARC reserves the right to contest any chargeback with supporting evidence of service delivery.

6. Changes to This Policy

DNV ARC may update this Refund Policy from time to time. Changes apply prospectively to purchases made after the updated policy takes effect and do not alter the outcome of requests already decided.